The major aspects that set the groundwork for new experiences
“Every traveller is unique and personalisation is key to Airbnb. Machine learning helps to improve the matching process over time. After listening to our hosts, we’ve improved the functionality of the booking process, from calendar settings to communicating via the messaging app. Mobile bookings have grown 60 times the last 2 years, contributing to one-third of all our bookings in Asia, indicating the vast consumer difference. Since travelling is the ultimate on-the-go activity, we’ve launched Trips on mobile first, which allows travellers to book homes and Experiences, communicate via Airbnb’s messaging platform and get local recommendations all in one place.”