Natalie Sit Acestar
Cover Natalie Sit, serial entrepreneur and founder of Acestar

Award-winning serial entrepreneur Natalie Sit shares how she turned adversity into opportunity in her life and career

I started with the most humble of beginnings, helping my parents run their wonton noodle stall in the sleepy town of Ipoh, Malaysia. We were very poor and didn’t have enough money for me to finish my studies, so I had no choice but to start work halfway through my diploma. But it’s precisely the harsh times in my life that have brought me to where I am today.

I am a female entrepreneur, which puts me in a minority; even more so that I work in the technology industry. And yet, I’ve worked in the IT industry for over 24 years and in 2008, founded my company, Acestar Sdn Bhd, which specialises in creative software, high-performance computers and digital workflow management. To date, we’ve served more than 5,000 clients across the education, enterprise, SME and public sector markets and been fortunate to receive several accolades in recent years.

None of this would have been possible without the right mindset and resilience. But because female entrepreneurs often have to work ten times harder to be seen or recognised, my experience has prepared me to meet and bounce back from the toughest setbacks. Here are some lessons I would like to share with anyone who may find themselves at the beginning of their career journey.

Be open to opportunity, even if it’s not what you expected

Because I didn’t have any skills or academic qualifications, my first job was as a retail promoter in a small boutique selling clothing to older women. While it made me realise that fashion wasn’t for me, it gave me my first valuable experience in sales. I also got my start in the IT industry in an unlikely place—a gaming cybercafé, where I happened to meet someone who needed an administrative assistant for a small IT company he was starting. This led to my first full-time role in the tech industry, dealing with Celeron and Pentium microprocessors. It’s where I learned to assemble a PC from scratch. Even though I didn’t have an engineering degree or speak English fluently, I excelled at selling computers and was able to hit several personal milestones, including buying my first home at 23 years old, working abroad and setting up Acestar in Kuala Lumpur.

Embrace and learn from failure

I overworked myself in my company’s early days, which resulted in frequent bouts of exhaustion and illness. Eventually, I was hospitalised and, to make things worse, found out afterwards that most of my staff had resigned. This was my lowest moment and I truly lost all motivation to continue my work. But eventually, I realised that if I gave up, it would “become my habit” and I would just quit every time I faced a setback. I decided I would instead see challenges as an opportunity to learn and grow, and to do my best to overcome them. This was a major turning point because it spurred me to develop effective strategies to manage and retain people, run a business and mitigate risk when staff leave.

Another important lesson I learned from this experience is that running a sustainable business is not just about crafting the perfect business plan and filling it up with staff. It’s never a straight line to your goal and you’ll have to change your business strategy repeatedly to reflect global socio-economic changes, such as the pandemic. So I prioritise finding the right people to walk along with me on this business journey, who will stay with its mission no matter what.

Don’t compare your life with others’ highlights

Today, we are so overwhelmed with information that we struggle to decide what information to prioritise. Take social media, where people typically only show their best side. Comparing yourself with someone posting the top 0.5 per cent of their life and career can make you feel miserable and unfulfilled in your work, relationship or family. It can even make you feel trapped if you have many responsibilities that you can’t walk away from.

Define your goals

Thanks to the challenges I’ve faced, I’ve developed various frameworks to resolve them. The most important of which is what I call CIP, which means “Clarity is Power”: the more specific your goal, the easier it is to achieve. Define your goal, then your audience: are you achieving this goal for yourself, your friends, or your customers? If it’s your customers, which specific group of customers? And finally, having a timeline is crucial. Make it as specific as possible (such as 12pm on 15 February, for example). This encourages everyone involved to apply the best of themselves to meet this deadline. If you keep dragging things on so things can be “perfect”, your team will become stressed because they no longer have certainty and control of the situation.

It’s also important to differentiate between an activity and a goal. It’s easy to become fixated on an event’s logistics, for example. But following a CIP framework and having defined goals (such as generating 50,000 ROI or 10 strong leads, for example) can reduce stress and entirely change how you approach the event.

Give and grow

I believe the secret to living is giving and that’s why I founded Creative Cloud Community, a social enterprise which connects creative talents and businesses. Since 2016, I’ve also invested part of Acestar’s profits into the Adobe Certified Associate Championship Malaysia, which has run for eight years and has sent young talents to compete in the finals in the USA for the World Championship. These initiatives can offer a professional boost to Malaysia’s young creatives, who might otherwise struggle to find visibility and useful certification. I’m especially proud of one of our young female designers, who has gone on from winning the championship to becoming one of our highest-paid Adobe trainers. Creators will be very important in the future and helping them brand themselves properly will go a long way to their future success.

Stay focused on your goals despite the challenges

Many women also have multiple roles and responsibilities—we run companies, take care of our children and care for our parents. To compound the situation, being nurturing and detail-oriented can be a double-edged sword. Creating a successful business is impossible if we also want to take care of everyone all the time, which is ultimately futile. Because we are detail-oriented, we can get bogged down trying to get everything perfect, which can slow business growth.

My success ultimately came from staying laser-focused on my goal. This is partly because I don’t have tertiary education and so am not distracted by a lot of learned rules about running a successful business. When I launched my company, I only had one simple goal—to break even. So if my costs were $50,000, I made sure that every month I earned the same in profit. 

When I broke even in my first year, I then used the same simple logic to figure out how much I’d need to make to earn a target profit. When you’re so focused on achieving what you want, it’s only a matter of time before you achieve it. But many startups want overnight success and many fail because of their lack of focus. Keep yourself accountable day by day, month by month, at least in the early days. Start with one thing at a time, clearly define what you want to achieve, focus on that and you are likely to succeed. Don’t get distracted by people saying you should do this and that. I’ve listened to so much advice – it can be useful but also very disruptive.

I came from difficult circumstances and never intended to become an entrepreneur, much less a successful one. To get where I am today, I focused on working step by step, overcoming challenges each day as they arose. Life is too short to play small if you can play big. And I truly believe that if I can do it, so can you.

Tatler Asia
Natalie Sit founder of Acestar
Above Natalie Sit has over 24 years of experience in the IT industry. In 2008, she founded Acestar Group, a leading holistic IT solutions provider in the region. In recent years, she has been awarded several industry accolades, including EY Entrepreneur of the Year 2018 and 2020 Top Nominee; the Star SOBA 2019 Outstanding Business Awards for Growth Excellence; and the Enterprise 50 Award 2019. She is also the founder of Creative Cloud Community, a social enterprise that connects creative talents and businesses.

This piece is part of a collaboration between Tatler Asia and Young Presidents’ Organisation (YPO), a global leadership community of chief executives, which counts more than thirty thousand members from 142 countries among its members.

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